crickex tv's Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services on the crickex tv platform. When you use our website, create an account, make a deposit, or contact us for any reason — you are considered to have agreed to the terms of this policy.

crickex tv's services are strictly for individuals aged 21 and above. We do not knowingly collect information from minors. If you believe a minor is using our platform, please notify our support team immediately.

This policy is an integral part of our Terms and Conditions. Reading both documents together will give you a complete picture of your relationship with our platform.

2 What Information We Collect

We collect only the information needed to operate our services properly and provide you with the best experience.

2.1 Registration Information

When creating an account, we collect:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• Preferred currency and language

2.2 Identity Verification Information

At the account verification stage, we may request a copy of a government-issued identity document (such as a national ID card). This information is stored under strict security and is used solely to confirm identity.

2.3 Financial Transaction Information

Payment-related information required for deposits and withdrawals is collected. We handle transactions via bKash, Nagad, Rocket, and bank transfer. Full card numbers or bank PINs are never collected.

2.4 Technical and Device Information

To improve your experience, we automatically collect:

• IP address and device identifier
• Browser type and operating system
• Time of site access and page navigation patterns
• Cookie and session data

2.5 Support Contact Information

When you contact us via live chat or email, a record of that conversation is kept so we can provide better support in the future.

3 Purpose of Data Use

We use the collected information for the following specific purposes:

• Creating, managing and verifying accounts
• Processing deposit and withdrawal transactions
• Delivering bonuses and promotional offers accurately
• Detecting and preventing fraud, money laundering and other irregularities
• Providing customer support and resolving complaints
• Analysing and improving platform performance
• Meeting legal obligations

crickex tv never sells your personal information to third parties and does not share it with outside organisations for advertising purposes.

4 Data Disclosure and Third Parties

In the following limited circumstances, we may share your information with relevant parties:

4.1 Payment Processors

For payment services such as bKash, Nagad, Rocket, or bank transfers, the relevant financial institution receives only the information necessary to complete the transaction. They may not use this information for their own purposes.

4.2 Technology Service Providers

Technology companies that operate our platform (such as server hosting and security tools) may process data on our behalf under contractual obligations.

4.3 Legal Requirements

We may be required to disclose information in response to applicable laws in Bangladesh or lawful requests from government authorities. In such cases, we will provide only what is legally required.

4.4 Corporate Restructuring

In the event of a business merger or acquisition, user data may be transferred, but the new entity will be bound to follow this same privacy policy.

5 Data Security Measures

To keep your information secure, crickex tv applies multi-layered security measures:

• SSL Encryption: All connections to the website are secured with SSL technology, which prevents third-party access during data transmission.
• Data Storage Security: Stored data is kept in encrypted form and access controls are in place to prevent unauthorised access.
• Regular Security Audits: Our systems undergo regular risk assessments and security testing.
• Staff Training: Our support and technology team members are trained in data protection and work under strict confidentiality agreements.
• Two-Factor Verification (OTP): OTP verification for login and financial transactions provides an additional layer of protection for your account.

However, no party can guarantee 100% security when transmitting information over the internet. We make every effort, but users should also take responsibility for keeping their passwords secure.

6 Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are essential for the website's core functions — such as maintaining login sessions and remembering your preferences. Without them, the site will not work properly.

6.2 Analytics Cookies

Analytics cookies are used to understand which pages are visited most or where users encounter problems. This information helps improve our services.

6.3 Cookie Controls

You can choose to accept or reject cookies from your browser settings. However, disabling essential cookies may limit some features of the site.

7 Data Retention Period

How long your information is retained depends on the type and purpose of that information:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period due to legal obligations and financial record requirements.
• Transaction Records: Financial transaction history is retained for long-term audit and legal purposes.
• Support Conversations: Contact records are kept for a set period to help improve customer service quality.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request to see what information we hold about you. To make this request, contact us via live chat or email.

8.2 Right to Correction

If there is any incorrect or outdated information in your profile, you may request that it be corrected. Significant changes such as name or date of birth may require verification.

8.3 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. To do so, update your account settings or notify our support team. However, important account-related messages may continue to be sent.

8.4 Right to Close Your Account

You may request to close your account at any time. Any pending withdrawals will be completed before the account is closed. A self-exclusion option is also available as part of responsible gaming.

9 Protection of Children and Minors

crickex tv's services are strictly restricted to individuals aged 21 and above. We do not knowingly collect information from those under 21, and any such information will be deleted immediately if discovered.

Age is verified at the time of registration, and a more detailed identity check is completed at the account verification stage. We treat our responsibility to keep minors away from gambling with the highest importance.

10 Policy Changes

This privacy policy may be updated from time to time due to changes in our services or legal requirements. If significant changes are made, we will notify you by email or through the platform.

Continued use of the platform after changes have been made will be considered your acceptance of the updated policy. We recommend reviewing this page regularly.

Visit our About Us page to learn more about our platform.

11 Contact

If you have any questions, concerns or requests regarding this privacy policy, you can reach us in the following ways: